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Privacy Policy

Last Updated: 06 August 2025

This Privacy Policy outlines how Flipence ("we", "us", or "our") collects, uses, and protects personal information when you use our website (https://flipence.com) and our application platform (https://app.flipence.com) (together referred to as the “Platform”).

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By using Flipence, you agree to the collection and use of your information in accordance with this Privacy Policy.

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We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we do, we will revise the “Last Updated” date at the top of this page.

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We encourage you to review this page periodically to stay informed about how we handle your personal data.

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If you have any questions or concerns, you can contact us at:

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Flipence
📧 hello@flipence.com

1. Information We Collect

We may collect personal information about you as a user or visitor of our platform or website (“you”), which refers to any information relating to an identified or identifiable individual (“Personal Information”) in line with applicable privacy laws (e.g. GDPR, UK GDPR, CCPA).

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For Website Visitors:
We collect Personal Information that you voluntarily provide to us — for example:

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  • Your name and email address if you subscribe to updates, contact us via the website, or join our mailing list

  • Any messages or form submissions you send us

 

We also automatically collect certain technical data when you browse our website, including:

 

  • Your IP address, browser type, and general device information

  • Pages you visited, time spent on each page, and how you interact with the site

  • Location data (based on IP) to help us understand usage geographically

 

This data helps us understand how our website is being used and improve its performance.

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For Flipense Platform Users:
When you sign up and use the Flipense app, we may collect additional Personal Information such as:

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  • Your name and email address (required to create and maintain your account)

  • Any inventory or listing data you manually input, such as item details, costs, conditions, sale status, and platform used

  • Usage data like login timestamps, features accessed, and interaction logs

  • Subscription and billing information (processed via our secure third-party payment provider, Stripe)

 

We collect this data to deliver, improve, and secure our services — and to personalise your experience across the platform.

2. How We Use Your Information

We use your information to:

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  • Provide, operate, and maintain our platform

  • Personalise and improve your experience

  • Understand how users interact with the app and website

  • Communicate with you (support, product updates, or offers)

  • Process payments and manage subscriptions

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We never sell your data to third parties.

3. Who We Share Your Information With and Why

We do not sell or rent your Personal Information to third parties.

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However, we may share your information with trusted third parties for specific purposes, as outlined below:

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  • Service Providers: We work with third-party vendors who help us operate and improve Flipense — for example, to process payments, deliver emails, host the platform, and provide analytics. These providers are granted access to your data only as necessary and are contractually obligated to keep it secure and confidential.

  • Affiliated Companies: If Flipense operates alongside or within a group of affiliated brands or entities, we may share information internally for legitimate business purposes, such as customer support or internal analytics.

  • Professional Advisors: We may disclose information to legal, financial, or compliance advisors (such as auditors or consultants) where necessary to support the business, ensure regulatory compliance, or protect our legal interests.

  • Business Transfers: In the event of a potential or actual merger, acquisition, financing, or sale of company assets, your information may be shared with relevant parties involved — under confidentiality obligations — for due diligence or transition purposes.

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We will only share Personal Information where it is lawful, necessary, and appropriate, and we ensure that adequate safeguards are in place to protect your rights and data.

4. Third-Party Tracking Technologies

We use cookies and similar tracking technologies on our website and platform to enhance your experience, deliver core functionality, and better understand how our services are used.

 

Cookies are small text files placed on your device when you visit a website. They allow for smoother navigation between pages, save your preferences, enable certain features automatically, and help personalise your experience. Some cookies also assist with analytics and marketing, helping us serve content and ads that are more relevant to your interests.

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Our use of cookies includes, but is not limited to:

  • Maintaining session continuity and sign-in preferences

  • Remembering user settings for a better user experience

  • Measuring site usage to understand how our platform is accessed and improve its performance

  • Marketing purposes, including identifying returning visitors and tailoring promotional communications based on general usage patterns

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We may use cookies in combination with third-party data (such as hashed email addresses) to improve targeting and deliver relevant content across platforms.

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We also use Google Analytics to collect anonymised statistics about user interactions with our website and app, such as page views and session durations. This data is used solely to improve our service. Google Analytics collects IP addresses but does not provide us with personally identifiable information. Google’s use of this data is governed by the Google Analytics Terms of Service and the Google Privacy Policy.

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You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain features. To learn more, visit www.allaboutcookies.org.

5. How We Protect Your Information

We take the security of your Personal Information seriously. Flipense uses a combination of technical, administrative, and organisational safeguards to help protect your data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

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These safeguards include, but are not limited to:

  • Encrypted data transmission

  • Secure user authentication and access controls

  • Regular platform updates and monitoring

  • Restrictive data access policies for staff and service providers

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Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. For this reason, we cannot guarantee absolute security, and we encourage you to take appropriate precautions — such as using strong, unique passwords and keeping your login credentials confidential.

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If you believe your account has been compromised or have any concerns about your data security, please contact us immediately at hello@flipence.com.

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